Returns & Exchanges
At DRMTLGY, we want you to be completely satisfied with your skincare journey, which is why we offer a 60-day money-back guarantee on all products. If a formula isn't the right fit for your skin, we make the return or exchange process simple and stress-free.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Select Your Preference
Choose whether you would like to exchange your item for a different formula or receive a full refund to your original payment method.
Print and Package
Download your prepaid shipping label, securely pack your items in their original packaging, and drop the parcel at any authorized carrier location.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing