Frequently Asked Questions
Everything you need to know about your skincare journey.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund, minus shipping costs.
Are your products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of the production process.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary depending on the destination and are calculated at checkout.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking link. You can also log into your account on our website to view your order status.
Are your products safe for sensitive skin?
Our formulas are designed to be medical-grade yet gentle. However, we always recommend performing a patch test or consulting with a dermatologist if you have highly reactive skin.